Refund policy

At oneprint.co.za, all products are custom printed and manufactured specifically according to each customer’s order and approved artwork. Because of the personalised nature of our products, we are unfortunately unable to accept returns, exchanges, or cancellations once production has started.

Custom Printed Products

All items supplied by oneprint.co.za are made to order. This includes printed materials, signage, branding products, and any customised items produced according to customer specifications.

For this reason:

• We do not accept returns for change of mind.
• We do not offer refunds for approved artwork containing spelling errors, layout issues, or incorrect information supplied by the customer.
• Colours may vary slightly between screen displays and printed products due to differences in monitor calibration and printing processes.

Artwork Approval

Customers are responsible for carefully reviewing and approving all artwork, layouts, sizes, quantities, and specifications before production begins. Approval confirms that all details are correct and ready for print.

Once artwork has been approved and production has commenced, changes cannot be made.

Damaged or Incorrect Orders

If you receive an order that is damaged, defective, or incorrectly produced compared to the approved artwork, please notify us within 3 business days of receiving your order.

To assist with resolving the issue, we may request:

• Clear photographs of the product
• Packaging images
• A description of the issue
• Your order number

If the issue is found to be due to a manufacturing or printing error on our side, we will work with you to arrange a suitable resolution, which may include a reprint or replacement where applicable.

Contact Us

For any questions regarding your order or this policy, please contact us through the details provided on oneprint.co.za.